The ITIL®, owned and maintained by the UK Office of Government Commerce, is a globally recognized IT service management certification. The ITIL® Foundation is considered as the entry level qualification in the field of IT Service Management.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
|• Introduction to IT Service Management (ITSM)
||• Service Management as a practice
|• Service Strategy
||• Service Design
|• Service Transition
||• Service Operation
|• Continual Service Improvement
• Technology and Architecture
• ITIL® Certification
Professionals who require a basic understanding of the ITIL framework and are willing to enhance the quality of IT service management within an organization can opt for ITIL foundation course.
Methodology of the programme includes class room sessions with Hand-on Practical, Lecture / Discussion with audio visual aid, bench marked video shows, Chalk & Talk sessions, group discussions, case studies, debates, sharing of experiences etc. All the sessions will be interactive demanding active participation from all the members.